How to Track Missed Leads or No-Shows

Created by Shanta Adhikari, Modified on Fri, 6 Jun, 2025 at 9:10 AM by Shanta Adhikari

Purpose: Follow up on leads that fall through the cracks.

Steps:

  1. Go to “Leads > Filters”.

  2. Apply filters by tags like “No Show”, “Missed Call”, or “Not Responded”, etc based on your account setup.

  3. Save as a smart list for easy reuse and review the list of all leads that filter applied pertain to.

  4. Then if desired, use a reactivation workflow (email/SMS) to re-engage them and follow up.

Pro Tip: You can also set triggers/custom workflows to auto-tag no-shows from the calendar or unresponsive leads after 3+ days.

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